SHIPPING POLICY

ORDER PROCESSING

Orders are processed and shipped within 4–5 business days.

Our warehouse is open Monday–Friday, 9:00 AM–2:00 PM PST, excluding weekends and holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Processing times may be longer during sales, holidays, product launches, and other high-volume periods.

ORDER CHANGES & CANCELLATIONS

Need to make a change to your order? Please contact us within 3 hours of placing your order.

Once an order has been processed, we are unable to make changes or cancellations.

SHIPPING DESTINATIONS

We currently ship within the United States only, including Alaska and Hawaii.

SHIPPING RATES

Shipping fees are calculated at checkout based on your order's weight and shipping destination.

Flat-rate shipping fees may range from $6.99 to $12.99. The applicable shipping cost will be displayed at checkout before your order is completed.

LOST, STOLEN, DELAYED OR DAMAGED PACKAGES

Italia Deluxe Makeup is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged by the shipping carrier after they have left our facility.

If your package is lost, damaged, or marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned to us due to an incorrect, incomplete, or undeliverable address, you must contact us within 30 days from the date tracking first indicates that the package is being returned to sender.

If we do not hear from you within this timeframe, no replacement, refund, or store credit will be issued.

Once the package has been received back at our warehouse, an electronic gift card may be issued for the product amount, minus a 15% restocking fee.

Original shipping charges are non-refundable.

RETURNS & EXCHANGES

For information regarding eligible exchanges, please review our Returns & Exchanges Policy.

POLICY UPDATES

We reserve the right to update or modify this Shipping Policy when necessary. Any changes will become effective when the revised policy is posted on our website.

CONTACT US

If you have questions regarding your order or shipment, please contact our Customer Service team.

Email: info@citycosmeticsinc.com
Phone: (213) 688-1535

CUSTOMER SERVICE HOURS

Monday–Friday: 9:00 AM–4:00 PM PST
Saturday & Sunday: Closed